Currently reading
Paddy's Lament, Ireland 1846-1847: Prelude to Hatred
Pivot: The Only Move That Matters Is Your Next One
When in French: Love in a Second Language
Beyond the Job Description: How Managers and Employees Can Navigate the True Demands of the Job
Vision and Art: The Biology of Seeing
Achieving Your Potential As A Photographer: A Creative Companion and Workbook
Reclaiming Conversation: The Power of Talk in a Digital Age
Picture Perfect Practice: A Self-Training Guide to Mastering the Challenges of Taking World-Class Photographs (Voices That Matter)
Man's Search for Meaning
Terms of Service: Social Media and the Price of Constant Connection
Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
Let's call it 3.5.It was certainly compelling, although it was a little tedious towards the end with all the blow-by-blow description of the employee disciplinary actions. Definitely enlightening about how to maximize your hotel experience -- provided you've got the cash for the tipping involved. At times it was really funny. But it was also sad. Just a confined life. He ends up in anger management group therapy -- and one would hope he also addresses his alcohol issues. I guess the same could be said about an intense career in restaurants, bars, etc. His advice: watch the front desk agents in action for a few minutes before checking in. Choose the one who seems most competent and efficient, even if it means waiting in line for that agent while another agent is open. Give the agent your credit card and drop a twenty on the desk. "This is for you. Whatever you can do for me, I'd appreciate it." If you want something specific such as late checkout, a view, whatever, name it.
