Let's call it 3.5.It was certainly compelling, although it was a little tedious towards the end with all the blow-by-blow description of the employee disciplinary actions. Definitely enlightening about how to maximize your hotel experience -- provided you've got the cash for the tipping involved. At times it was really funny. But it was also sad. Just a confined life. He ends up in anger management group therapy -- and one would hope he also addresses his alcohol issues. I guess the same could be said about an intense career in restaurants, bars, etc. His advice: watch the front desk agents in action for a few minutes before checking in. Choose the one who seems most competent and efficient, even if it means waiting in line for that agent while another agent is open. Give the agent your credit card and drop a twenty on the desk. "This is for you. Whatever you can do for me, I'd appreciate it." If you want something specific such as late checkout, a view, whatever, name it.